Nationwide outage impacting AT&T and other cellphone providers (2024)

FAQs

Are AT&T customers affected by a nationwide issue affecting their ability to call other users? ›

AT&T customers experienced a “nationwide issue” affecting their ability to call any non-AT&T users, the company announced Tuesday. The issues were resolved around 8:30 p.m. ET — more than seven hours after users reported being unable to make calls. “The interoperability issue between carriers has been resolved.

AT&T says it has resolved an outage that left some customers in the dark on Tuesday. Earlier, the company said a problem prevented many AT&T customers from completing calls between carriers. “The interoperability issue between carriers has been resolved,” an AT&T spokesperson said.

5 things to know about the massive AT&T network outage. Tens of thousands of Americans had trouble making phone calls, sending texts, reaching emergency services or even accessing the internet on Thursday because of a nearly 12-hour AT&T network outage.

The outage knocked out cellphone service for thousands of its users across the U.S. starting early Thursday before it was restored. AT&T blamed the incident on an error in coding, without elaborating.

According to Reuters, the scale of this breach is particularly alarming, affecting nearly all of AT&T's cellular and landline customers who interacted with cellular numbers between May and October 2022.

The Culprits of Poor AT&T Signal. Much of AT&T's signal strength comes down to how many towers you have in your area and the frequencies the company operates those towers. This determines both how strong your connection is and how much throughput, or bandwidth, you get from it.

The company will credit consumers $5 per AT&T Wireless account. The offer does not apply to AT&T Business, AT&T Prepaid or Cricket, the company said.

When will AT&T be shutting down its 3G network? The sunset of the AT&T 3G network is planned to happen on February 22, 2022. From then on, AT&T will no longer be able to provide data or voice services over a 3G network. This is all part of AT&T's ongoing investment in its 5G offerings.

Here, we delve into the reasons behind the AT&T outage, based on the company's statements and expert analyses. AT&T was quick to address the public's concerns, stating that the outage was not the result of a cyberattack but rather an error in coding. This issue arose as the company was working on expanding its network.

What caused the widespread AT&T outages? Experts detail how a software update can go so awry. Possible causes of the outages included everything from software update errors, problems in the core network, to cyberattacks, experts said while the problem was ongoing.

Why is AT&T struggling? ›

Investors shunned the stock, and short sellers continued to push it lower as the wireless company struggled to integrate some of its most expensive media acquisitions, including the $85 billion Time Warner Time Warner 0.0% and DirecTV businesses.

What caused the AT&T outage? An initial review by the company found the disruption was caused by the "application and execution of an incorrect process used as we were expanding our network," or, more simply put, a technical error.

AT&T 5G covers over 295 million people nationwide

Coverage not available everywhere. Learn more at att.com/5Gforyou. This map displays approximate AT&T 5G coverage, including available coverage as of 1/2023.

Weaknesses. Decline in Traditional Services: Despite its strengths, AT&T Inc (NYSE:T) faces challenges with its traditional wireline services. The company acknowledges a secular decline in these services as customers transition to wireless, VoIP, or internet-based offerings from competitors.

Customers report a wide variety of problems with their monthly bills including: Price increases without notification. Refusal to pro-rate fees when a customer cancels their service. Customers that cancel in the middle of a billing period will be charged the full amount, even though they no longer had service.